OMNICHANNEL CHANNELS

Be everywhere your customers want to chat

No more switching tabs or missing inquiries. SETConneq unifies 5 essential channels directly into a high-performance agent inbox powered by SE Tech.

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Live Webchat Widget

A lightweight, responsive chat bubble for your website or web store. Supports cart previews, proactive invitations, file uploads, and eye-catching animations.

Customizable colors & themes included

Features:

✓ Real-time visitor path tracking
✓ Canned shortcut responses
✓ Integrated product recommendation cards

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Official WhatsApp Business API

Connect your business phone number via official Meta Cloud API. Send order receipts, authentication codes, and engage in real-time two-way agent chat.

Full Meta verified green checkmark support

WhatsApp Capabilities:

✓ Rich media (Audio, PDF, Images, Locations)
✓ Interactive buttons & quick reply lists
✓ 24-hour service window compliance

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Instagram DM & Facebook Messenger

Never lose a high-intent social customer. Automatically capture story replies, post comments, and DMs into the agent queue.

Direct social-to-sale attribution tracking

Social Tools:

✓ Story mention auto-replies
✓ Ad comment lead auto-capture
✓ Unified Instagram profile sync

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Email Ticketing Desk

Turn support@yourdomain.com into structured, real-time agent tickets. Reply via email directly from the same chat window without opening an email client.

Automated collision avoidance & email threading

Email Desk:

✓ Custom domain forwarding (SPF / DKIM verified)
✓ HTML signature & attachment support
✓ Automatic spam filtering & SLA routing